Service – Our North Location Only
Please visit our store on North Division Street for service and repair needs on products purchased at our stores.
Providing Spokane with
Superior Service Since 1947.
Our philosophy is to take care of our customers with an accurate diagnosis and an efficient repair. To facilitate this, we have adopted a “Closed Shop Policy” which means we only work on products purchased from our stores. This enables us to give you our undivided attention, best service, and quickest turn around in town.
When you buy your equipment from Country Homes Power you can be sure that we will back up your purchase with factory trained technicians, an educated staff and the fact that we only service what is purchased from our stores. This allows us to give you quick turn around times if you have a problem with or need service on your equipment.
Contact us directly:
SERVICE@COUNTRYHOMESPOWER.COM
509-466-9100
OUR SERVICE POLICY:
WE ONLY SERVICE PRODUCTS PURCHASED AT OUR STORES
By limiting our service on only products purchased at our stores, we can offer dedicated and timely service to our customers. At this time we are not able to offer service work on power equipment that was not purchased at Country Homes Power even if we carry the same brand. Our service department dedicates its limited time and resources to ensure our customers receive priority quality service. We are not geared for those looking for a small engine repair shop.
Definitions of Service
Tach-Tune
Equipment gets shipped all over the world. As a result carburetors and governors are set to moderate settings so the engine will not be damaged in different elevations. This means your new purchase may not run to its full potential causing it to perform poorly. With the Gold Package we Tach-Tune the engine to run at its rated power and speed for the elevation you live in.
2-Year Extended warranty
The extended warranty is provided by and redeemable only through Country Homes Power. The 2-Year Extended Warranty begins once the manufacturers warranty expires. The coverage of the 2-Year extended warranty is as follows for each type of product:
- CHAINSAWS: 2-year extended warranty is limited to the inertia chain break, crank shaft, gear driven oiler, crank housing.
- WALK BEHIND EQUIPMENT: 2-year extended warranty is limited to the Frame Housing, Sealed Gear Box Transmission, Handlebars, Electronic Ignition, and Mower Deck.
- RIDERS: 2-year extended warranty is limited to the tractor frame, drive shaft, floating axle, mower deck housing, and sealed transaxle.
- TRIMMERS: 2-year extended warranty is limited to the sealed gear box, clutch, crank shaft, and drive shaft (on straight shaft models only).
- HONDA GENERATORS: 2-year extended warranty is limited to the frame housing, electronic ignition, inverter, and cyclo-converter and brushes.
- LOG SPLITTERS: 2-year extended warranty is limited to the Log Cradle, Wedge, Hydraulic Pump, Hydraulic Tank and Tires.
- SNOW BLOWERS: 2-year extended warranty is limited to the Frame Housing, Sealed Gear Box Transmission, Handlebars, Electronic Ignition, and Auger Housing.
CONTACT US DIRECTLY AT:
SERVICE@COUNTRYHOMESPOWER.COM
POWER EQUIPMENT ASSEMBLY PACKAGES
We encourage purchasing your power equipment with an assembly package. Inclusions may vary based on style of product and product category. Ask us for details on the products you’re interested in.
Platinum Package
Assembly with purchase
With the Platinum Package you don’t even have to add oil to your unit. We set up your product with the proper amount of oil and grease, we make all necessary adjustments and even fuel and test run for proper operation. This ensures that you won’t get home and find a problem. Our Platinum Package also includes a 5 day zero down time program. This means if we have to keep your equipment for repair over 5 days you will get a loaner to get the job done.
- Tach-tune Engine
- Adjust and Grease all Lube Points
- 2 Year Extended Warranty
- In-House Test Run
Assembly Package Available on
- All mowers
Gold Package
Assembly with Purchase
Our Gold Package is a more basic set up. This assembly package is sometimes included with our “best price.” While selecting equipment if the only 2 options are “Our Best Price” or “Gold Package Price,” the Gold Package is included in “Our Best Price.”
- De-Boxing and Crating + Disposal
- Complete Assembly
- Fill Oil, and Add Fuel
- In-House Test Run
Assembly Package Available on
- All mowers
- Hand held power equipment
Mass Merchant Ready
Assembly with Purchase
Although we encourage a Gold or Platinum Assembly Package, the mechanical minded person may just want to assemble and service their own equipment.
- De-Boxing and Crating + Disposal
- Complete Assembly (optional)
Available for all power equipment